Sometimes, it takes an outside influence to reveal other people’s potential. I have been reflecting and writing about lessons I have...

While writing the most recent chapter about my son, I quoted an email from his teacher. “I just want to reach out to you to thank you for...

I was motivated by Katie Anderson to write and share my own Leadership Credo. (See below.) This was a wonderful exercise. It helped me...

Lean has a practice of Going to the Gemba to see where people do work to create value. I have always viewed the benefits as observation,...

Photo by Markus Spiske on Unsplash The last of three key differences when transitioning continuous improvement (CI) from a manufacturing...

Meredith Fisher and I recently had the pleasure of being guests on Jamie Parker’s Lean Leadership for Ops Managers podcast, “Improving...

From the June post, we learned that most office processes move “widgets” through less frequently and/or with longer cycle times than most...

As promised, these next blog posts will include basic tips for addressing the main factors that impact results when doing continuous...

In Part One of this blog series, I shared the importance of understanding and adapting to three key factors that impact results when...

In Part One of this blog series, I shared the importance of understanding and adapting to three key factors that impact results when...

Before I dive too deeply into this topic, I will share that we should always take the Continuous Improvement (CI) approach of gathering...

Continuous Improvement (CI) professionals all over the world are facing a similar challenge - getting buy-in for improvement efforts...